FAQ

FAQ

What is counseling?
Counseling is a collaborative effort between the counselor and client. Counselors/Therapists help clients (a) identify goals and potential solutions to problems which cause emotional turmoil; (b) seek to improve communication and coping skills; (c) strengthen self-esteem; and (d) promote positive behavior change and optimal mental health.

How long does counseling take?
There is no simple answer to this question. Sometimes clients find the answer, resolution or level of understanding of an issue in as little as one session. For others, the issue is deeper rooted, and counseling can last for months or years.

What happens if I can’t make an appointment?
If you cannot make an appointment, please let us know as soon as possible. Unless there is an emergency, we do have a cancellation fee policy if your appointment is not cancelled outside of your 24-hour appointment window. Our office is staffed Monday-Friday from 9am-5pm.

How do I know if I should seek counseling?
The complexities of life involving relationships, careers, parenting, self-care and even personal growth can be overwhelming. Counseling can often be the catalyst that helps you to answer your own questions about your life. There are many signs that are indicators that counseling might help:
• Feeling unhappy for no reason
• Not being satisfied with your life
• Having trouble making decisions
• Having trouble setting or reaching goals
• Being tired for no reason
• Feeling hopeless or worried
• Changes in sleeping and/or eating habits
• Acting in ways that you don’t like
• Acting in ways that get you in trouble
• Problems with alcohol or drugs
• Relationship problems
• Having issues at work
• Thinking about death or any kind of self-harm

How do I choose a counselor / therapist?
It’s important for you to select someone with whom you feel comfortable. We provide bios of all our providers so that you can read about their approach to counseling as well as their specialty areas of counseling. Our Client Care Coordinator is trained to help match you with the best-fit counselor in our practice.

What does “in-network” mean? How do I find an in-network provider?
When a doctor, hospital or clinic has a contract with an insurance provider and is included in the provider network connected to your health plan, they are known as being “in network”. When you use an in-network provider, you will receive medical services at the best possible price. Your insurance provider may be able to provide you with a list of in-network doctors, hospitals or clinics.

What is a deductible?
The deductible is the amount you will pay for covered health care services before your insurance plan starts to pay. With a $2,000 deductible, for example, you will pay the first $2,000 of covered services. After you pay your $2000 deductible, you usually pay only a copayment or coinsurance for covered services.

What is a copay?
A copay, or copayment is a fixed amount paid by you to your health care provider at the time of your appointment for services covered by your insurance policy.

What is an EOB or explanation of benefits?
An Explanation of Benefits, or EOB, is sent to you after you’ve received medical care. It’s important to know that the EOB is not a bill. It will list:
• Services you received
• Total amount billed by the provider
• Health insurance payments made to date
• Costs that you are responsible to pay